K a r e n  R i g g Terms & Conditions

 Bespoke Beauty Therapy Gloucestershire travels in the Winchcombe area.

Our Therapists are fully qualified health and beauty care professionals and do not provide Adult services.

Our general operating hours are 9am -9pm Mon Saturday 6 days a week and we will provide accurate information with regards to our availability at the time of booking.

 Please ensure that you are ready on time for your appointment.

Payment & Charges

We accept Visa, MasterCard & cheques, Cash ,Chip & Pin service available. Payment is required at the time of booking.

Refund Policy

There are no refunds on unused Gift Certificates.

 In case of cancellation within our policy guidelines you are entitled to a full refund in the form of a gift certificate equal to the value of your treatment.

In case of a late cancellation you will receive a gift certificate for the treatment amount minus the cancellation fee. Please see our cancellation policy for details.

Bookings

You are welcome to call us on 07717 203915 or email us with your preference using our contact us form, but availability at your desired time can not be guaranteed until we confirm your booking.

Online bookings are confirmed immediately, however bookings requested via email will be confirmed within 1-4 hours. We will send you a reminder of your appointment 2 hours prior to your treatment time in the form of email or text message.

Cancellations

We understand that plans change, we appreciate at least 24 hrs notice if you need to cancel or arrange another time.

If more than 24 hours notice is given, then you are entitled to a full refund in the form of a gift certificate which you can use to book another time.

If less than 24 hours notice is given, a cancellation fee of £50 will be charged for each treatment booked and the balance will be refunded in the form of a gift certificate.

 No shows or no notice cancellations will be charged 100% of the total booking fee.

Bespoke Beauty Therapy Gloucestershire reserves the right to refuse service or cancel bookings  in its discretion, if we believe a customer is harmful to our interests or other persons or entities.

Gift Certificates

 There are no refunds on Gift Certificates.

Gift Certificates can not be exchanged for money.

If the value of your treatment is less than the value of your Gift Certificate, the balance will remain in your account for later use.

Gift certificates are valid for 12 months from the purchase date.

Health Check

It is important that you inform us at the time of booking of any medical conditions that we need to be aware of, including:

Heart conditions

Cancer

Allergies

Pregnancy (massage is suitable for after the first trimester)

Current injury

Recent surgery

In case of contagious illnesses the treatment session will be rescheduled. This information will enable us to provide the most appropriate treatments for you.Terms of Use

Insurance and Liability

Although incidents are very rare in our professional industry Bespoke Beauty Therapy Gloucestershire  guarantees your peace of mind in case of an unexpected incident. All of our therapists are fully qualified, accredited professionals and have liability insurance cover.

Using the services of a non qualified person not only puts you at a considerably higher risk of injury, but it also makes it extremely difficult to receive compensation for injuries you  may sustaine because of the non qualified person's neglect.

 In case you believe you have sustained injuries as a result of a treatment you received by us, please contact us immediately for advice and direction.

Please note that all insurance claims are investigated by a panel of experts before any compensation is awarded. Fraudulent claims may be reported to the authorities.


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